Frequently Asked Questions
Frequently asked questions and answers for youth & their families.
If you or your family are in need of resources in your area, please contact the OYFA Resource Helpline at oyfahelpline@fldjj.gov. You can also visit the Office of Youth and Family Advocacy page for more information.
For information on how to obtain juvenile records, please visit the Department’s Public Records Request page.
Find Help Today! The Department of Juvenile Justice's Community Resource Guide will help you locate resources available to youth and families in your local communities such as youth programs, crisis centers, and substance abuse treatments center.
Find out what to expect during the juvenile justice process.
A bill will be sent each month indicating the amount charged, the dates the child was admitted to and released from the program, or was under supervision, and the total unpaid balance due. The amount due is payable upon receipt of the bill. Additionally, all payments will require the use of your Cost of Care Account Number and DJJID Number. Account balances are only updated on the 1st of every month, if you have any questions about your account please contact us at 1-888-335-3201. See more information about Cost of Care Payments.
Criminal history records may be sealed (kept confidential) or expunged (destroyed) as governed by Ch. 943, F.S., which is administered by the Florida Department of Law Enforcement.
While juvenile records are considered confidential, they are not automatically sealed and, in many instances, can be accessed by the general public through local law enforcement. For many situations, the subject of a sealed or expunged record may lawfully deny, or fail to acknowledge, arrests that are covered by the sealing or expunction.
To learn more about requesting your records be expunged or sealed, go to the For Youth page.
Please see the Program & Facilities map to find the visiting hours for your facility. Or view the Visitation page for more information about visitation.
See a list of Prevention Services that your child may be qualified for.